jilibay Privacy Policy — Understanding How Your Personal Data Is Handled

When you register and use the jilibay platform, we collect certain personal information that is necessary to provide you with a safe and functional entertainment experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During the identity verification process, we may request a copy of a government-issued ID to confirm your identity and comply with applicable regulations. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity to maintain platform security and improve performance. All information collected is limited to what is genuinely needed to operate the platform and serve you as a member.

Your personal data is used primarily to operate your account, process transactions, and deliver the services you have signed up for on the jilibay platform. We use your contact details to send account-related communications such as registration confirmations, transaction receipts, and security alerts. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that the platform remains a fair and secure environment for all members in the Philippines. We may also use aggregated, anonymised data to analyse platform performance and improve the overall user experience across live casino, slots, and betting sections. Where you have opted in to receive promotional communications, we may use your email or mobile number to inform you of relevant offers available on the Promotion page. You can withdraw your consent to marketing communications at any time by contacting our support team.

jilibay does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain situations, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or financial intelligence units in the Philippines when requested under applicable law. We may also share information within our corporate group where necessary for internal compliance, audit, or operational purposes. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared, and is not authorised to use it for any other purpose. We review our third-party relationships regularly to ensure that your data continues to be handled responsibly.

The jilibay platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure that the platform functions correctly across your devices. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use core features. We also use analytical cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise the experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the jilibay platform. Our cookie practices are reviewed periodically to ensure they remain aligned with current privacy standards and user expectations.

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jilibay platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff are trained on data handling responsibilities. We conduct regular security assessments and maintain technical safeguards to address emerging threats and vulnerabilities. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected members and relevant authorities in accordance with applicable Philippine data protection regulations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential.

As a registered member of jilibay based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to the personal information we hold, to ask us to correct any inaccurate data, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the details provided in the Contact section of this page. We will respond to all valid requests within a reasonable timeframe in accordance with applicable data protection law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum period as required under Philippine financial regulations and anti-money laundering rules. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in archived form for the legally required period. You may contact our support team to enquire about the specific retention period applicable to your account data. We review our retention practices regularly to ensure they remain proportionate and compliant with current regulations.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal requirements, or the services we offer on the jilibay platform. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through the platform or by email. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any questions or concerns about this Privacy Policy or the way your data is processed, please do not hesitate to reach out to our support team. We are committed to being transparent and responsive in all matters relating to your privacy and data protection rights.